Warehouse
We are using multiple Fulfillment Warehouses within the US to make shipping fast and affordable for you.
We keep processing packages until carrier pick-up. Although due to high volume peaks Please allow 12-24 hours for processing fulfillment.
Shipping Time
We offer FREE expedited Shipping Service on all U.S. orders, also offering faster options for those with immediate urgencies. Please Note that we are shipping ebased on the on the shipping method selected by you at checkout. Please note that depending on your Location the approximately Shipping
Times are:
FREE SHIPPING: (Mo-Fr) 2-6 Days USPS Priority Mail: (Mo-Sa) 1-3 Days USPS Priority Express (Mo-Sa) 1-2 Days if ordered before 12 pm (PDT) Fedex Ground (Mo-Fr) 1-6 Days Fedex Overnight (Mo-Fr) 1 Day if ordered before 12 pm (PDT)
Please note that the expected delivery date is provided by the Courier, and is subject to change. For any delays or questions on orders, please contact the Courier directly as we are only can be held liable to send it with your pre chosen service provider. Also, please allow extra time if ordering during the busy holiday season to account for larger demands on carriers.
Please Note that we are using different shipping operators and aren't responsible for problems caused by the carrier.
However we are offering optional special Insurance at checkout for your orders to be safe.
Not in the USA? WE DO NOT SHIP INTERNATIONALLY ONLY TO CANADA Shipping Carriers We work with multiple carriers to assure that your order is delivered “on time.” Current carriers include USPS, Fedex and UPS. Your carrier will be selected based on your location and the size of your order. If you request a specific shipping courier of your choice, additional fees may occur. We send tracking information to all orders regardless of the carrier we are using. Please note that USPS does not guarantee their shipping time - therefore we insure every package up to 99.00 USD. My Organic Company is not responsible for shipping delays since it is not in our hand. If your item is damaged or lost during shipping, you may file a claim with the carrier. We cannot guarantee delivery of your package, only that your package will be shipped.
Packages All orders are always packed in a additional Box but still might arrive damaged. Please note that all our Products where sent out in perfect condition and are always sealed. When the Box get damaged by the carrier, the product itself is safe and still in perfect condition. All orders will be shipped in a BOX. Boxes offer the most protection when shipping any product.
Lost Or Missing Packages
If your tracking information shows that your package was delivered, but you can't find it:
Within 36 hours of expected delivery
Verify the shipping address
Look for a notice of attempted delivery
Look around the delivery location for your package
See if someone else accepted the delivery
Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
Wait 36 hours - in rare cases packages may say delivered up to 36 hours prior to arrival
If your package does not arrive and was lost or stolen, please note that we are sending all orders using either FedEx or USPS and can not be held liable for packages lost by the carrier. All packages are insured up to 99 USD.
In the random case of your package not arriving, please note that you will have to file a claim online by going to the carriers website. In order to be considered lost, a package must be undelivered 24 hours after the expected delivery date and time. A report cannot be made until then. Please allow additional time when a package is delayed due to adverse weather.
After filing a claim it takes 5-10 business days for a response and approval for any insurance claim to be resolved by the carrier.
Unfortunately we can not file a claim due to USPS and FedEx regulations.
Once you have the claim confirmation from the carrier, please contact us, providing the CLAIM number (not the case number) with carrier approval for refunds, and we will gladly issue you a refund. Again, please note that all packages are only insured to a 99 USD maximum. If you want additional insurance please choose at checkout.
You can visit FedEx or USPSto file a claim.
