Loulouka Stage 2 Organic Baby Milk Formula

Warehouse

• Multiple Warehouses across the US = fast & affordable shipping
• Due to high volume peaks, please allow 12-24 hours for processing fulfillment

Shipping Times

FREE USA SHIPPING: (Mo-Fr) 2-6 Business Days with USPS (not used for 6/8/12 packs)

*If ordered before 12 pm CST

USPS (mon-fri)

• 1-3 business days - USPS Priority
• 2-8 business days - USPS Parcel Select Ground

UPS (mon-fri)

• 1-5 business days - UPS Ground
• 1-3 business days - UPS 3 Day Select
• 1-2 business days - UPS 2nd Day Air
• Overnight 1 business day - UPS Next Day Air (overnight on Friday means arrival on Monday)

DHL Express

• 3-5 business days (if it has been more than 5 business days, please contact us immediately!)

*Please note that the expected delivery date is provided by the Courier, and is subject to change.

**For any delays or questions on orders, please contact the Courier directly as we are only can be held liable to send it with your pre chosen service provider. Also, please allow extra time if ordering during the busy holiday season to account for larger demands on carriers.

Please Note: that we are using different shipping operators and aren't responsible for problems caused by the carrier.

**We offer optional special Insurance at checkout for your orders to be safe!!**

Not in the USA? WE DO NOT SHIP INTERNATIONALLY

Shipping Carriers

• USPS
• DHL Express
• UPS

**Your carrier will be selected based on your location and the size of your order. If you request a specific shipping courier of your choice, additional fees may occur. We send tracking information to all orders regardless of the carrier we are using.

**Please note that USPS does not guarantee their shipping time - therefore we insure every package up to 99.00 USD.

My Organic Company is not responsible for shipping delays since it is not in our hand. If your item is damaged or lost during shipping, you may file a claim with the carrier. We cannot guarantee delivery of your package, only that your package will be shipped.

Packages

• Orders packed in an additional box but still might arrive damaged
• We send orders in perfect condition and are always sealed
• If the box gets damaged by the carrier, the product itself is safe and still in perfect condition
• All orders will be shipped in a box as they offer the most protection

Lost Or Missing Packages

- For 6/8/12 pack orders - if it has been more than 5 business days and your order has not arrived, please contact us immediately!!

If your tracking information shows that your package was delivered, but you can't find it:

Within 36 hours of expected delivery

1. Verify the shipping address
2. Look for a notice of attempted delivery
3. Look around the delivery location for your package
4. See if someone else accepted the delivery
5. Check your mailbox or wherever else you receive mail.
6. Wait 36 hours - in rare cases packages may say delivered up to 36 hours prior to arrival
7. If your package does not arrive and was lost or stolen, please note that we are sending all orders using either FedEx or USPS and can not be held liable for packages lost by the carrier. All packages are insured up to 99 USD.

**In the random case of your package not arriving, please note that you will have to file a claim online by going to the carriers website. In order to be considered lost, a package must be undelivered 24 hours after the expected delivery date and time. A report cannot be made until then. After filing a claim it takes 5-10 business days for a response and approval for any insurance claim to be resolved by the carrier.**

Please allow additional time when a package is delayed due to adverse weather.

*Unfortunately we can not file a claim due to USPS regulations. Once you have the claim confirmation from the carrier, please contact us, providing the CLAIM number (not the case number) with carrier approval for refunds, and we will gladly issue you a refund.

Again, please note that all packages are only insured to a 99 USD maximum. If you want additional insurance please choose at checkout. You can visit USPS to file a claim.

Instructions will also be included in your order.

Please refer to our Mixing Instructions Guide for charts and more!

STEP 1:

Bring water to be used up to a rolling boil. Pour water into sterilized bottle and then cool to between 104 and 122 degrees Fahrenheit in the refrigerator.

STEP 2:

Pour 3/4 of the water into another sterilized bottle and add formula according to the above chart. For proper measurement and the health of your baby, use the spoon included with the formula. Each spoon should be filled flat and not heaping.

STEP 3:

Close the bottle tightly and shake the powder until it is completely dissolved.

STEP 4:

Add the remaining boiled water from the second bottle until the bottle is full to the recommended level (see chart). And shake again.

STEP 5:

Cool the freshly made formula until it is the right temperature, usually around 98.6 degrees Fahrenheit. To prevent burns, test the formula on your forearm to make sure that it is not too hot.

CARE INSTRUCTIONS:

• Expiration date is indicated on each box and sealed bag
• Keep away from heat and humidity
• Discard mixed unconsumed formula after 1 hour
• Once formula bag is open, use within the next 3 weeks.
• If formula unopened / sealed, use before expiration date.
• Formula is best when stored in stainless steel or glass containers
• Always prepare fresh food for your baby. Do not use leftovers.
• To avoid the danger of overheating, do not heat your baby’s milk in the microwave