FAQs

 

 

 

 

 

 

 

 

 

 

 

Questions???

Check the list below for answers to our frequently asked questions. If you don't see your question, or think another question should be added to the list, please contact us at customercare@myorganiccompany.store

 

Why should I buy European formula?

European formulas have a stricter regulation on their baby formulas/foods. They contain no preservatives, no added cane sugar, no high fructose corn syrup, absolutely no soy (in some brands/stages), no gluten, no flavorings, and no coloring. Basically, they have a higher standard which can be beneficial for your baby!

Furthermore, the formulas here at My Organic Company are all organic - from grass fed cows. These cows have not received hormone or antibiotic treatments that could be potentially dangerous to your little ones. We even offer Demeter certified Organic formula (something that you can't find on the shelves in America). This means the environment is being taken care of as well as the cows - it is like organic ++

 

Why can't I buy your formula in the local grocery store?

Unfortunately, the formulas we sell are not FDA approved; this means they are unable to be sold at your local grocery store. However, they are European Union (EU) Certified, and as was mentioned before, this is a much higher standard than the FDA.

The companies like HiPP, Holle, and Lebenswert already have an established brand and product being sold all over the world! Due to our government regulations, unless these companies want to spend perhaps millions of dollars to fight for FDA approval, they will have to avoid selling in America.

However, we want to offer the same opportunity European babies have to the American babies.

In fact, our moms here at My Organic Company trust and love our products so much, they use them with their own babies. These formulas are perfectly safe, and offer a better option. If you are like the moms here and have felt disappointed reading the ingredients of the formula offered at your local grocery store, then you have came to the right place. And thankfully we are able to help the big companies still distribute their amazing products in the American market!

How do you safely ship and store your formula? 

We are direct distributors of the brands. Our products have been carefully chosen and sourced from certified distributors within Germany.

All our fulfillment centers are designed to keep formulas cool during the summer and stored in regulated temperatures.

Our products are free from any radiation exposure, shipped safely, and kept in clean & climate-controlled facilities.

Furthermore, our products follow the same regulations when it comes to organic farming.

Do you sell damaged boxes?

No. There are companies that sell damaged boxes for discounted prices, and you can also find those on eBay. Here at My Organic Company, we want to ensure the boxes you receive are completely SAFE. Even if the box is slightly dented and sealed when we receive it from our distributors, we will NOT sell it on our website.

Rest assured, the boxes you receive from us are in perfect condition and packaged safely. We ship our boxes inside of boxes to ensure protection and we also add environmentally friendly packaging to provide extra-cushioning.

If you ever do happen to receive a shipment that is damaged in any way, just let us know at customercare@myorganiccompany.store and we’ll send a replacement.

What is your shipping policy?

We offer completely FREE Shipping!!! Please see below for more information on this.

Warehouse Information

  • Multiple Warehouses across the US = fast & affordable shipping
  • Due to high volume peaks, please allow 12-24 hours for processing fulfillment

Shipping Times

  • FREE USA SHIPPING: (Mo-Fr) 2-6 Days USPS Priority Mail
  • (Mo-Sa) 1-3 Days USPS Priority Express
  • (Mo-Sa) 1-2 Days if ordered before 12 pm (PDT) Fedex Ground
  • (Mo-Fr) 1-6 Days Fedex Overnight (Mo-Fr) 1 Day if ordered before 12 pm (PDT) Please note that the expected delivery date is provided by the Courier, and is subject to change.

**For any delays or questions on orders, please contact the Courier directly as we are only can be held liable to send it with your pre chosen service provider. Also, please allow extra time if ordering during the busy holiday season to account for larger demands on carriers.

Please Note: that we are using different shipping operators and aren't responsible for problems caused by the carrier.

**We offer optional special Insurance at checkout for your orders to be safe!!**

Not in the USA? WE DO NOT SHIP INTERNATIONALLY ONLY TO CANADA.

Shipping Carriers

  • USPS
  • Fedex
  • UPS

**Your carrier will be selected based on your location and the size of your order. If you request a specific shipping courier of your choice, additional fees may occur. We send tracking information to all orders regardless of the carrier we are using.

**Please note that USPS does not guarantee their shipping time - therefore we insure every package up to 99.00 USD.

My Organic Company is not responsible for shipping delays since it is not in our hand. If your item is damaged or lost during shipping, you may file a claim with the carrier. We cannot guarantee delivery of your package, only that your package will be shipped.

Packages

  • Orders packed in an additional box but still might arrive damaged
  • We send orders in perfect condition and are always sealed
  • If the box gets damaged by the carrier, the product itself is safe and still in perfect condition
  • All orders will be shipped in a box as they offer the most protection

Lost Or Missing Packages

If your tracking information shows that your package was delivered, but you can't find it:

Within 36 hours of expected delivery

  1. Verify the shipping address
  2. Look for a notice of attempted delivery
  3. Look around the delivery location for your package
  4. See if someone else accepted the delivery
  5. Check your mailbox or wherever else you receive mail.
  6. Wait 36 hours - in rare cases packages may say delivered up to 36 hours prior to arrival
  7. If your package does not arrive and was lost or stolen, please note that we are sending all orders using either FedEx or USPS and can not be held liable for packages lost by the carrier. All packages are insured up to 99 USD.

**In the random case of your package not arriving, please note that you will have to file a claim online by going to the carriers website. In order to be considered lost, a package must be undelivered 24 hours after the expected delivery date and time. A report cannot be made until then. After filing a claim it takes 5-10 business days for a response and approval for any insurance claim to be resolved by the carrier.**

Please allow additional time when a package is delayed due to adverse weather.

*Unfortunately we can not file a claim due to USPS and FedEx regulations. Once you have the claim confirmation from the carrier, please contact us, providing the CLAIM number (not the case number) with carrier approval for refunds, and we will gladly issue you a refund.

Again, please note that all packages are only insured to a 99 USD maximum. If you want additional insurance please choose at checkout. You can visit FedEx or USPS to file a claim.

Will you sell other formulas?

Absolutely! We will consider any formula that can meet the same strict standard that the EU has regulated on their baby formulas. For example, our most recent addition of Loulouka met the standards and we have sold many boxes to our parents (including our staff).

If you have suggestions or requests, please let us know at customercare@myorganiccompany.store!

When should I switch to formula?

This is a choice only you can make. Every mom has different reasons and needs to switch to formula, and it is best to consult your pediatrician for advice.

We suggest that when you transition, you do it slowly and gradually to help your baby adjust as smoothly as possible. Also note, you can use formula to supplement your breastmilk in case you have slowed in production.

In any case, we know that choosing formula is a decision that should be well thought-out. We encourage moms to breastfeed for as long as possible! But if it is time to switch to formula, we are glad that you are choosing the best formula your baby can get!

How do I choose the right formula?

There is no quick and easy answer to this question. Every baby has different needs and choosing the correct formula depends on multiple factors. Please refer to our quick cheat sheet below to help get you started:

Do you accept returns?

For the most part, No. We make exceptions if the the box was delivered less than 24 hours prior, but this is only for special circumstances and must be discussed with our team.

If at anytime you do not want the shipment that was sent, please refuse the box when it is set to be delivered. If you do this, it will automatically be sent back to our warehouse. Once we receive your package, we can offer you a refund. Please reach out to our team prior to refusing the package to explain the situation if you would like a refund, otherwise you may not receive a refund.

We do not allow return for safety reasons. Yes, the formula box might be closed, but we have had instances where the pouches inside were compromised. We suggest selling the boxes on ebay; there are moms looking for the product everywhere.

How do I prepare the formula?

This is an EXTREMELY important question! If you do not follow the instructions correctly, you could possibly cause harm to your baby! This is because the formula was created for the exact nutrition your baby needs and too much water could dilute the nutrients, while too little water could give your baby too many nutrients.

But don't worry, we know the importance of this and have made it super easy for our customers, regardless of which formula you have purchased. Please visit our European Baby Formula Mixing Instructions Blog for all of the instructions.

Also, every package we send comes with a pamphlet of the mixing instructions as well.

How do I check the expiration?

European dates are reflected differently than in the US, with the month and day reversed.

For example, July 30, 2019 would read 30/07/2019 or 30.07.2019

Just remember, the format is always DAY / MONTH / YEAR

Our formulas will arrive to you with a minimum of 6 months shelf life remaining. In fact, most of our formulas have at least one year prior to expiration. This means we are shipping formulas that are recently produced and fresh!

You should never receive a box with an expiration of less than 6 months; if you do by a rare chance, please contact our customer service.

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