Unfortunately, our return policies are strict on food and health items and therefore we are not able to accept any returns of any food and personal hygienic items (creams, shampoo i.e.). The reason for this is to keep all of our customers safe. It makes a huge impact on our inventory for all of our customers. And we object from re-selling items that are returned. All of our products are new, unused and unopened. All terms and policies are subject to change at anytime without notice.
Cancellations: We guarantee all cancellations done within 1 hour of ordering; after that, we cannot guarantee the cancellation. Additionally, cancellations have a cutoff time of 11:59PM CST, Sunday - Thursday- after which we cannot process cancellations. Unshipped Friday orders can be canceled up until Sunday 11:59PM CST.
Cancellation Fee for Refunds:
In the event of an order cancellation or refund, for any reason, we shall deduct a 4% cancellation fee, to cover the non-refundable credit card transaction fees, Shopify Platform fees, Labor fees, etc. incurred by MyOrganicCompany for every transaction. The 4% fee shall be deducted from the refund, for a maximum refund of 96% of the original amount.