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Refund policy

Returns

Damaged Product:

If you received a damaged item, we apologize! But don't worry the product is safe and can be used. At times the boxes can get damaged while in transit the product itself is safe and still in perfect condition. The pouch is sealed, it is just a simple cosmetic damage. If your package is badly damaged and pouches are damaged, please contact us at pictures to customercare@myorganiccompany.com  - we trying hard to make it right for our members.

Incorrect Product:

We are very sorry if a mistake was made in processing your order.  Please email us immediately with your order number within 3 days of receiving shipment.  Please attach photos of the false item(s) you received so that we may help identify the mistake.  We’ll send you (using cross-shipping) the correct product right away, including a return shipping label for the false product you have received.  This option ensures the fastest turnaround for any of the replacement options listed above. If the correct item is no longer available, we’ll credit your original form of payment.  Please allow 48 hours for the credit to appear on your statement. A copy of your packing slip must be sent with returns. 

Return Policy:

Unfortunately, our return policies are strict on food and health items and therefore we are not able to accept any returns of any food and personal hygienic items (creams, shampoo i.e.). The reason for this is to keep all of our customers safe. It makes a huge impact on our inventory for all of our customers. And we object from re-selling items that are returned. All of our products are new, unused and unopened. All terms and policies are subject to change at anytime without notice.

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Transitioning from breastmilk to kendamil

So far it's been great my LO has a very sensitive stomach and she seems to throughly enjoy it as much as breastmilk. The best ingredients I've come across so far had to do a little bit of research before hand... also pretty fast shipping is always a plus!

Awesome formula

I like that this formula doesn’t have bubbles after shaking

Love this formula. Pricey but 100% worth it for my LO.

Favorite formula.

The best formula out there.

Amazing formula

My baby is doing so much better on this formula. The other one made him super gassy and constipated. He wanted to eat all the time. With in the first bottle he was calm and satisfied. I feel he is getting what he needs.