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SHIPPING & returns


FREE SHIPPING ALL ORDERS - FASTER OPTIONS AVAILABLE AT CHECKOUT.
My Organic Company Store is a California Based Online-Only-Business, specially designed to help keeping our products affordable and accessible.
We offer free expedited shipping to customers located anywhere in the US. Please select your preferred shipping service at checkout.

WE ARE SHIPPING FROM MULTIPLE US LOCATIONS

"WE DO NOT OPERATE ON THE WEEKENDS SO ORDERS PLACED ON THE WEEKEND WILL NOT BE PROCESSED UNTIL THE FOLLOWING BUSINESS DAY" 

HOW WE SHIP
Of course we ship all orders for free anywhere in the U.S.using the cheapest option between DHL ECOMMERCE, USPS, UPS & FEDEX. DO YOU PREFER A SPECIAL SERVICE? MULTIPLE OPTIONS ARE AVAILABLE AT CHECKOUT
 Shipping Carriers

We work with multiple carriers to assure that your order is delivered “on time.” Current carriers include USPS, DHL Ecommerce, DHL Express, UPS and Fedex. For our Free USA Shipping we  select the shipping carrier based on your US location and the size of your order. If you request a specific shipping courier of your choice or need product super fast, additional fees may occur. We send tracking information to all orders regardless of the carrier we are using. Please note that USPS and DHL ecommerce does not guarantee their shipping time!.
My Organic Company is not responsible for shipping delays since it is not in our hand. If your item is damaged or lost during shipping, you may file a claim with the carrier. We cannot guarantee delivery of your package, only that your package will be shipped.

Saturday Delivery commitment times depend on the shipping service you choose:

UPS

  • UPS Next Day Air® Early: Guaranteed delivery one hour later than the guaranteed weekday delivery time, as early as 9:00 a.m., based on destination
  • UPS Next Day Air: Guaranteed delivery by 12:00 noon or 1:30 p.m. where weekday shipments are delivered by 10:30 a.m. or 12:00 noon, respectively, based on destination
  • UPS 2nd Day Air: Guaranteed delivery by end of day for shipments picked up on Thursday, based on destination
  • UPS Ground and UPS 3 Day Select™: End of day (available in select destination ZIP Codes™)
  • UPS Worldwide Express Plus: Delivery based on destination
  • UPS Worldwide Express: Delivery based on destination

FedEx 

  • FedEx Home Delivery: Economical Ground Delivery to Residences
1–5 business days within the contiguous U.S., 3−7 business days to and from Alaska and Hawaii. Check transit times. Monday−Saturday. Delivery is between 9 a.m. and 8 p.m. FedEx Ground picks up packages Monday−Friday.
    • FedEx Ground: Economical Ground Delivery to Businesses

    1–5 business days within the contiguous U.S., 3–7 business days to and from Alaska and Hawaii. Check transit times based on your zip code. Monday–Friday. Delivery is by the end of the business day.

    • FedEx Express Saver: Within 3 Business Days

    Delivery to businesses by 4:30 p.m. and to residences by 8 p.m. in 3 business days. Check transit timesMonday–Friday, with Saturday pickup available in many areas for an additional charge.

    • FedEx 2Day: Within 2 Business Days

    By 4:30 p.m. in 2 business days to most areas (by 8 p.m. to residences). Check transit times

    Monday–Friday, with Saturday pickup and delivery available in many areas for an additional charge.

    • FedEx Standard Overnight: Next Business Day Afternoon

    Next-business-day delivery by 3 p.m. to most U.S. addresses, by 4:30 p.m. to rural areas and by 8 p.m. to residences. Check transit times

    Monday–Friday, with Saturday pickup available in many areas for an additional charge.

    • FedEx Priority Overnight: Next Business Day Morning

    Next-business-day delivery by 10:30 a.m. to most U.S. addresses; by noon, 4:30 p.m. or 5 p.m. in remote areas; by noon, 1:30 p.m. or 4:30 p.m. on Saturdays. Check transit times

    Monday–Friday, with Saturday pickup and delivery also available for an additional charge. Call 1.800.463.3339 to see if Saturday delivery is available to your location.

    • FedEx First Overnight: First Thing the Next Business Day Morning

    Next-business-day delivery by 8, 8:30, 9 or 9:30 a.m. to most areas and by 10 a.m., 11 a.m. or 2 p.m. to additional extended areas, depending on the destination ZIP code. Check transit times

    Monday–Friday, with Saturday pickup and delivery available in many areas for an additional charge. 

    USPS

    USPS® provides several tools and options to help determine where your mailpiece is in the mailstream and if it is delayed or not. Sometimes packages are delayed or rerouted because of unusual circumstances. Before contacting us, please check the mail delivery standards, USPS Tracking® page (if available), and/or contact the shipper for further information on your expected mail.

    • First-Class Mail: 1-3 days (not guaranteed)
    • Priority Mail: 1, 2, or 3 days (not guaranteed)
    • Priority Mail Express: 1-2 days (guaranteed)

    When checking the status of your item, you may see a message about the Expected Delivery Window (ExDW). This window is a 2-hour slot of time when you can expect your package to arrive. Delivery within that time is not guaranteed, however, you may still receive your item by the end of the day if it does not arrive within the expected time slot.

    INTERNATIONAL SHIPPING

    For security reasons, we do not ship anywhere else then to the US, and Canada. Please NOTE that YOU the Buyer is responsible for any Customs delays, Duties, Payments, or rejections.

     Handling Times

    "PLEASE NOTE ALL ORDERS PLACED AFTER 1:00 PM (PST) WILL BE PROCESSED THE FOLLOWING DAY"
    We ship same business day when order is placed Monday - Friday by 12:00pm Pacific Time. We also ship on Saturdays if order is placed before 10:00am PT. 
    This excludes holidays.  
     Packages
    All orders are always packed in a additional Box and might be shipped in an padded envelope.
    We do that to ensure our customers affordable pricing and free USA shipping.Please note that all our Product where sent out in perfect condition and are always sealed. When the Box get damaged by the carrier, the product itself is safe and still in perfect condition. 
    All orders will be shipped in a BOX only. Boxes offer the most protection when shipping formula.

    RETURNS

    Return Policy:
    To keep our products fresh and safe - we do NOT offer any returns. This decision was made since the products are food related and we can not resell after shipping it out. Please understand that we do this because of international food safety standards
    Incorrect Product:
    We are very sorry if a mistake was made in processing your order.  Please email us immediately with your order number.  Please attach photos of the false item(s) you received so that we may help identify the mistake.  We’ll send you (using cross-shipping) the correct product right away, including a return shipping label for the false product you have received.  This option ensures the fastest turnaround for any of the replacement options listed above. If the correct item is no longer available, we’ll credit your original form of payment.  Please allow 48 hours for the credit to appear on your statement. A copy of your packing slip must be sent with returns.
    Return Policy:
    when receiving the wrong product, please email us and include your order number. To keep our products fresh and safe - we do not offer any returns. This decision was made since the products are food related and we can not resell after shipping it out. Please understand that we do this because of safety.
    How to Return:
    Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork and components. All products must be unopened / unused to ensure proper credit. Before sending your return shipment, please remove all extra labels from the outside of the package. All return shipping charges must be prepaid.
    We cannot accept C.O.D. deliveries.
    We recommend that you use a trackable shipping service, save the shipping receipt along with the carrier confirmation and order tracking number for your records since we do not guarantee that we will receive your returned item.
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