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Shipping

We provide family-friendly shipping that guarantees happy well-fed babies!

Our shipping process is created with moms and dads in mind!

Making our products as affordable as possible is important to us, which is why we offer FREE shipping on all our orders over $50!

If you want it sooner, we offer plenty of options as well at checkout.

And if you accidentally make a purchase, let us know to cancel your order before noon CST (the same day) and we will issue a refund. Your refund takes between 3-5 business days to process.

Please note, we do not operate on the weekends. Orders placed on the weekend will not be processed until the following business day.

Furthermore, please check your shipping option! Most carriers do not deliver on weekends.

Example Shipping Calculation:

Let's say you choose the UPS 2nd Day Air option. Please note, these are business days, your package will not move on Saturday/Sunday.

If you order on Wednesday evening, your package will ship Thursday. This means One-Day shipping would arrive Friday, and the selected 2-Day shipping would arrive Monday.

Yes, if you do the math, the 2 days are 4 actual days. Because carriers don't count weekends, even if moms and dads (and babies) do!

Please keep this in mind when ordering close to the weekend.

*We know there might be multiple options at checkout, so please refer to our FAQ tab below for more details on shipping times per carrier.

Fast delivery

Receive your packages within 2-6 days

Guaranteed Fresh

At least 6 months until expiration on all products

Online support

Because we know how important this is to you

FAQ

How are the products stored prior to shipping?

We are direct distributors of the brands. Our products have been carefully chosen and sourced from certified distributors within Germany.

All our fulfillment centers are designed to keep formulas cool during the summer and stored in regulated temperatures.

Our products are free from any radiation exposure, shipped safely, and kept in clean & climate-controlled facilities.

Furthermore, our products follow the same regulations when it comes to organic farming.

What are the shipping times?

Our FREE USA Shipping: USPS Priority Mail (Mo-Fr) 2-6 business days (slight delays may happen)

Our FREE 6/8/12 Pack Shipping: DHL Express (Mo-Fr) 2-5 business days

 

USPS

USPS® provides several tools and options to help determine where your package is in the mail stream and if it is delayed or not. Sometimes packages are delayed or rerouted because of unusual circumstances. Before contacting us, please check the mail delivery standards, USPS Tracking® page (if available), and/or contact the shipper for further information on your expected mail.

  • First-Class Mail:1-3 days (not guaranteed)
  • Priority Mail:1, 2, or 3 days (not guaranteed)
  • Priority Mail Express:1-2 days (guaranteed)

When checking the status of your item, you may see a message about the Expected Delivery Window (ExDW). This window is a 2-hour slot of time when you can expect your package to arrive. Delivery within that time is not guaranteed, however, you may still receive your item by the end of the day if it does not arrive within the expected time slot.

 

UPS

  • UPS Next Day Air® Early: Guaranteed delivery one hour later than the guaranteed weekday delivery time, as early as 9:00 a.m., based on destination
  • UPS Next Day Air: Guaranteed delivery by 12:00 noon or 1:30 p.m. where weekday shipments are delivered by 10:30 a.m. or 12:00 noon, respectively, based on destination
  • UPS 2nd Day Air: Guaranteed delivery by end of day for shipments picked up on Thursday, based on destination
  • UPS Ground and UPS 3 Day Select™: End of day (available in select destination ZIP Codes™)

 

FedEx 

  • FedEx Home Delivery:Economical Ground Delivery to Residences

1–5 business days within the contiguous U.S., 3−7 business days to and from Alaska and Hawaii. Check transit times. Monday−Saturday. Delivery is between 9 a.m. and 8 p.m. FedEx Ground picks up packages Monday−Friday.

  • FedEx Ground:Economical Ground Delivery to Businesses

1–5 business days within the contiguous U.S., 3–7 business days to and from Alaska and Hawaii. Check transit times based on your zip code. Monday–Friday. Delivery is by the end of the business day.

  • FedEx Express Saver:Within 3 Business Days

Delivery to businesses by 4:30 p.m. and to residences by 8 p.m. in 3 business days. Check transit times. Monday–Friday, with Saturday pickup available in many areas for an additional charge.

  • FedEx 2Day:Within 2 Business Days

By 4:30 p.m. in 2 business days to most areas (by 8 p.m. to residences). Check transit times.

Monday–Friday, with Saturday pickup and delivery available in many areas for an additional charge.

  • FedEx Standard Overnight:Next Business Day Afternoon

Next-business-day delivery by 3 p.m. to most U.S. addresses, by 4:30 p.m. to rural areas and by 8 p.m. to residences. Check transit times.

Monday–Friday, with Saturday pickup available in many areas for an additional charge.

  • FedEx Priority Overnight:Next Business Day Morning

Next-business-day delivery by 10:30 a.m. to most U.S. addresses; by noon, 4:30 p.m. or 5 p.m. in remote areas; by noon, 1:30 p.m. or 4:30 p.m. on Saturdays. Check transit times.

Monday–Friday, with Saturday pickup and delivery also available for an additional charge. Call 1.800.463.3339 to see if Saturday delivery is available to your location.

  • FedEx First Overnight:First Thing the Next Business Day Morning

Next-business-day delivery by 8, 8:30, 9 or 9:30 a.m. to most areas and by 10 a.m., 11 a.m. or 2 p.m. to additional extended areas, depending on the destination ZIP code. Check transit times.

Monday–Friday, with Saturday pickup and delivery available in many areas for an additional charge.

 

**For any delays or questions on orders, please contact the Courier directly as we are only can be held liable to send it with your pre chosen service provider. Also, please allow extra time if ordering during the busy holiday season to account for larger demands on carriers.

Please Note: that we are using different shipping operators and aren't responsible for problems caused by the carrier.

**We offer optional special Insurance at checkout for your orders to be safe!! Please choose the "signature required" option at checkout.**

Not in the USA? WE DO NOT SHIP INTERNATIONALLY

Who are your shipping carriers?

  • USPS
  • DHL
  • UPS

**Your carrier will be selected based on your location and the size of your order. If you request a specific shipping courier of your choice, additional fees may occur. We send tracking information to all orders regardless of the carrier we are using.

**Please note that USPS does not guarantee their shipping time - therefore we insure every package up to 99.00 USD.

My Organic Company is not responsible for shipping delays since it is not in our hands. If your item is damaged or lost during shipping, you may file a claim with the carrier. We cannot guarantee delivery of your package, only that your package will be shipped.

How are the packages packed? 

  • Orders are packed in an additional box, but they still might arrive damaged.
  • We send orders in perfect condition and they are always sealed.
  • If the box gets damaged by the carrier, the product itself is safe and still in perfect condition, as long as the powder is not leaking from the package.
  • All orders will be shipped in a box as they offer the most protection.

What if my package is lost or missing?

If your tracking information shows that your package was delivered, but you can't find it:

Within 36 hours of expected delivery

  1. Verify the shipping address
  2. Look for a notice of attempted delivery
  3. Look around the delivery location for your package
  4. See if someone else accepted the delivery
  5. Check your mailbox or wherever else you receive mail.
  6. Wait 36 hours - in rare cases packages may say delivered up to 36 hours prior to arrival
  7. If your package does not arrive and was lost or stolen, please note that we are sending all orders using either UPS, USPS, or DHL and we can not be held liable for packages lost by the carrier. All packages are insured up to 99 USD.

**In the random case of your package not arriving, please note that you will have to file a claim online by going to the carriers website. In order to be considered lost, a package must be undelivered 24 hours after the expected delivery date and time. A report cannot be made until then. After filing a claim it takes 5-10 business days for a response and approval for any insurance claim to be resolved by the carrier.**

Please allow additional time when a package is delayed due to adverse weather.

*Unfortunately we can not file a claim due to USPS, UPS, DHL regulations. Once you have the claim confirmation from the carrier, please contact us, providing the CLAIM number (not the case number) with carrier approval for refunds, and we will gladly issue you a refund.

Again, please note that all packages are only insured to a 99 USD maximum. If you want additional insurance please choose at checkout. You can visit UPS, USPS, or DHL to file a claim.

What is your return policy?

To keep our products fresh and safe - we do NOT offer any returns. This decision was made since the products are food related and we can not resell after shipping it out. Please understand that we do this because of international food safety standards.
 
Incorrect Product:
We are very sorry if a mistake was made in processing your order. Please email us immediately with your order number. Please attach photos of the false item(s) you received so that we may help identify the mistake. We’ll send you (using cross-shipping) the correct product right away, including a return shipping label for the false product you have received.  
 
This option ensures the fastest turnaround for any of the replacement options listed above. If the correct item is no longer available, we’ll credit your original form of payment. Please allow 48 hours for the credit to appear on your statement. A copy of your packing slip must be sent with returns.
 
How to Return:
If you have received your package, within 24 hours, you can send it back to us if the box it was shipped in has been unopened. This will incur a restocking fee - depending on the size of your package (as shipping costs vary based on weight).
 
All products must be unopened / unused to ensure proper credit. Before sending your return shipment, please remove all extra labels from the outside of the package. All return shipping charges must be prepaid.We cannot accept C.O.D. deliveries.
 
We recommend that you use a trackable shipping service, save the shipping receipt along with the carrier confirmation and order tracking number for your records since we do not guarantee that we will receive your returned item. We will not pay for the shipping of the return.
 
If you refuse the package when it arrives, it might not be sent back to us, as some of our shipments come directly from out of country. Please notify us prior to refusing the package and make sure this is okay; failure to do so will result in us not issuing a refund. We will credit your account when we receive the package back; if we don't receive a package back, we cannot refund. Refused packages will also incur a restocking fee based upon the weight of the package.
 
DO NOT DISPUTE THE CHARGES WITH YOUR BANK! When we receive your package, we issue the refund, not your bank! We will dispute false claims and this could subject you to being charged regardless.

(832) 390-4628‬

  customercare@myorganiccompany.store

 My Organic Co, P.O. Box 5194
Round Rock, TX 78683 

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No more spit up!
Good products
Great product, quick service
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Great product for my baby girl