We provide family-friendly shipping that guarantees happy well-fed babies!
Our shipping process is created with moms and dads in mind!
Making our products as affordable as possible is important to us, which is why we offer FREE shipping on all our orders over $50!
If you want it sooner, we offer plenty of options as well at checkout.
And if you accidentally make a purchase, let us know to cancel your order before noon CST (the same day) and we will issue a refund. Your refund takes between 3-5 business days to process.
Please note, we do not operate on the weekends. Orders placed on the weekend will not be processed until the following business day.
Furthermore, please check your shipping option! Most carriers do not deliver on weekends.
Example Shipping Calculation:
Let's say you choose the UPS 2nd Day Air option. Please note, these are business days, your package will not move on Saturday/Sunday.
If you order on Wednesday evening, your package will ship Thursday. This means One-Day shipping would arrive Friday, and the selected 2-Day shipping would arrive Monday.
Yes, if you do the math, the 2 days are 4 actual days. Because carriers don't count weekends, even if moms and dads (and babies) do!
Please keep this in mind when ordering close to the weekend.
*We know there might be multiple options at checkout, so please refer to our FAQ tab below for more details on shipping times per carrier.
Receive your packages within 2-6 days
At least 6 months until expiration on all products
Because we know how important this is to you
How are the products stored prior to shipping?
We are direct distributors of the brands. Our products have been carefully chosen and sourced from certified distributors within Germany.
All our fulfillment centers are designed to keep formulas cool during the summer and stored in regulated temperatures.
Our products are free from any radiation exposure, shipped safely, and kept in clean & climate-controlled facilities.
Furthermore, our products follow the same regulations when it comes to organic farming.
What are the shipping times?
Our FREE USA Shipping: USPS Priority Mail (Mo-Fr) 2-6 business days (slight delays may happen)
Our FREE 6/8/12 Pack Shipping: DHL Express (Mo-Fr) 2-5 business days
USPS® provides several tools and options to help determine where your package is in the mail stream and if it is delayed or not. Sometimes packages are delayed or rerouted because of unusual circumstances. Before contacting us, please check the mail delivery standards, USPS Tracking® page (if available), and/or contact the shipper for further information on your expected mail.
- First-Class Mail: 1-3 days (not guaranteed)
- Priority Mail: 1, 2, or 3 days (not guaranteed)
- Priority Mail Express: 1-2 days (guaranteed)
- Parcel Select Ground: 2-8 business days
When checking the status of your item, you may see a message about the Expected Delivery Window (ExDW). This window is a 2-hour slot of time when you can expect your package to arrive. Delivery within that time is not guaranteed, however, you may still receive your item by the end of the day if it does not arrive within the expected time slot.
- UPS Next Day Air® Early: Guaranteed delivery one hour later than the guaranteed weekday delivery time, as early as 9:00 a.m., based on destination
- UPS Next Day Air: Over night 1 business day (overnight on Friday means arrival on Monday. Guaranteed delivery by 12:00 noon or 1:30 p.m. where weekday shipments are delivered by 10:30 a.m. or 12:00 noon, respectively, based on destination
- UPS 2nd Day Air: 1 to 2 business days. Guaranteed delivery by end of day for shipments picked up on Thursday, based on destination
- UPS 3 Day Select™: 1 to 3 business days. End of day (available in select destination ZIP Codes™)
- USP Ground: 1 to 5 business days. End of day (available in select destination ZIP Codes™)
- 3-5 business days (if it has been more than 5 business days, please contact us immediately!)
**For any delays or questions on orders, please contact the Courier directly as we are only can be held liable to send it with your pre chosen service provider. Also, please allow extra time if ordering during the busy holiday season to account for larger demands on carriers.
Please Note: that we are using different shipping operators and aren't responsible for problems caused by the carrier.
**We offer optional special Insurance at checkout for your orders to be safe!! Please choose the "signature required" option at checkout.**
Not in the USA? WE DO NOT SHIP INTERNATIONALLY
Who are your shipping carriers?
**Your carrier will be selected based on your location and the size of your order. If you request a specific shipping courier of your choice, additional fees may occur. We send tracking information to all orders regardless of the carrier we are using.
**Please note that USPS does not guarantee their shipping time - therefore we insure every package up to 99.00 USD.
My Organic Company is not responsible for shipping delays since it is not in our hands. If your item is damaged or lost during shipping, you may file a claim with the carrier. We cannot guarantee delivery of your package, only that your package will be shipped.
How are the packages packed?
- Orders are packed in an additional box, but they still might arrive damaged.
- We send orders in perfect condition and they are always sealed.
- If the box gets damaged by the carrier, the product itself is safe and still in perfect condition, as long as the powder is not leaking from the package.
- All orders will be shipped in a box as they offer the most protection.
What if my package is lost or missing?
If your tracking information shows that your package was delivered, but you can't find it:
Within 36 hours of expected delivery
- Verify the shipping address
- Look for a notice of attempted delivery
- Look around the delivery location for your package
- See if someone else accepted the delivery
- Check your mailbox or wherever else you receive mail.
- Wait 36 hours - in rare cases packages may say delivered up to 36 hours prior to arrival
- If your package does not arrive and was lost or stolen, please note that we are sending all orders using either UPS, USPS, or DHL and we can not be held liable for packages lost by the carrier. All packages are insured up to 99 USD.
**In the random case of your package not arriving, please note that you will have to file a claim online by going to the carriers website. In order to be considered lost, a package must be undelivered 24 hours after the expected delivery date and time. A report cannot be made until then. After filing a claim it takes 5-10 business days for a response and approval for any insurance claim to be resolved by the carrier.**
Please allow additional time when a package is delayed due to adverse weather.
*Unfortunately we can not file a claim due to USPS, UPS, DHL regulations. Once you have the claim confirmation from the carrier, please contact us, providing the CLAIM number (not the case number) with carrier approval for refunds, and we will gladly issue you a refund.
Again, please note that all packages are only insured to a 99 USD maximum. If you want additional insurance please choose at checkout. You can visit UPS, USPS, or DHL to file a claim.
What is your return policy?
My Organic Co, P.O. Box 5194
Round Rock, TX 78683