To keep our products fresh and safe - we do NOT offer any returns. This decision was made since the products are food related and we can not resell after shipping it out. Please understand that we do this because of international food safety standards.
We are very sorry if a mistake was made in processing your order. Please email us immediately with your order number. Please attach photos of the false item(s) you received so that we may help identify the mistake. We’ll send you (using cross-shipping) the correct product right away, including a return shipping label for the false product you have received.
This option ensures the fastest turnaround for any of the replacement options listed above. If the correct item is no longer available, we’ll credit your original form of payment. Please allow 48 hours for the credit to appear on your statement. A copy of your packing slip must be sent with returns.
How to Return:
If you have received your package, within 24 hours, you can send it back to us if the box it was shipped in has been unopened. This will incur a restocking fee - depending on the size of your package (as shipping costs vary based on weight).
All products must be unopened / unused to ensure proper credit. Before sending your return shipment, please remove all extra labels from the outside of the package. All return shipping charges must be prepaid.We cannot accept C.O.D. deliveries.
We recommend that you use a trackable shipping service, save the shipping receipt along with the carrier confirmation and order tracking number for your records since we do not guarantee that we will receive your returned item. We will not pay for the shipping of the return.
If you refuse the package when it arrives, it might not be sent back to us, as some of our shipments come directly from out of country. Please notify us prior to refusing the package and make sure this is okay; failure to do so will result in us not issuing a refund. We will credit your account when we receive the package back; if we don't receive a package back, we cannot refund. Refused packages will also incur a restocking fee based upon the weight of the package.
DO NOT DISPUTE THE CHARGES WITH YOUR BANK! When we receive your package, we issue the refund, not your bank! We will dispute false claims and this could subject you to being charged regardless.