13KGHT79 Shipping – MyOrganicCompany

⚡ Fast and Free Shipping for 6, 8, & 12 Packs ⚡

Shipping

We provide family-friendly shipping that guarantees happy well-fed babies!

Our shipping process is created with moms and dads in mind!

Making our products as affordable as possible is important to us, which is why we offer FREE shipping on all our 6, 8 and 12 pack orders.

If you accidentally make a purchase, let us know to cancel your order before noon CST (the same day) and we will issue a refund. Your refund takes between 3-5 business days to process.

Please note, we do not operate on the weekends. Orders placed on the weekend will not be processed until the following business day.

Furthermore, please check your shipping option! Most carriers do not deliver on weekends.

Now Shipping From the EU!

All orders will now be processed and shipped from the EU.

What does this mean for you as a customer:

* More carrier options: We now work with major carriers including UPS, DHL, & Fedex.

* Delivery time frames do very depending on carrier: The Express options are an estimate 3 to 5 business days. Belgium Post and Landmark Global are an estimate of 5 to 10 business days.

** Due to the change we are now charging shipping for single pack orders**

** Shipping and Delivery may take longer due to slow processing through customs, or other uncontrollable delays, ie. weather or holidays **

 

Fast delivery

Receive your packages within 3-10 days

Guaranteed Fresh

At least 6 months until expiration on all products

Online support

Because we know how important this is to you

FAQ

How are the products stored prior to shipping?

We are direct distributors of the brands. Our products have been carefully chosen and sourced from certified distributors within Germany.

All our fulfillment centers are designed to keep formulas cool during the summer and stored in regulated temperatures.

Our products are free from any radiation exposure, shipped safely, and kept in clean & climate-controlled facilities.

Furthermore, our products follow the same regulations when it comes to organic farming.

What are the shipping times?

Our FREE 6/8/12 Pack Shipping: DHL Express, UPS Express, and FedEx Express (Mo-Fr) estimated 3-5 business days

Our Single Pack Shipping: Belgium Post and Landmark Global estimated 5 to 10 business days

 

DHL, UPS, FedEx Express

  • Estimated 3-5 business days (if it has been more than 10 business days, please contact us immediately!)

 

Belgium Post and Landmark Global

Estimated 5 to 10 business day shipping (please note that with these carriers the packages are handed off to USPS or UPS once they get closer to the delivery destination) If it has been longer than 15 business days please contact us immediately!

 

**For any delays or questions on orders, please contact the Courier directly as we are only can be held liable to send it with your pre chosen service provider. Also, please allow extra time if ordering during the busy holiday season to account for larger demands on carriers.

Please Note: that we are using different shipping operators and aren't responsible for problems caused by the carrier.

**We offer optional special Insurance at checkout for your orders to be safe!! Please choose the "signature required" option at checkout.**

Not in the USA? WE DO NOT SHIP INTERNATIONALLY

Who are your shipping carriers?

  • FedEx
  • DHL
  • UPS
  • Belgium Post
  • Landmark Global
  • Canada Post- Canada
  • Canpar- Canada

 

**Your carrier will be selected based on your location and the size of your order. If you request a specific shipping courier of your choice, additional fees may occur. We send tracking information to all orders regardless of the carrier we are using.

My Organic Company is not responsible for shipping delays since it is not in our hands. If your item is damaged or lost during shipping, you may file a claim with the carrier. We cannot guarantee delivery of your package, only that your package will be shipped.

How are the packages packed? 

  • Orders are packed in an additional box, but they still might arrive damaged.
  • We send orders in perfect condition and they are always sealed.
  • If the box gets damaged by the carrier, the product itself is safe and still in perfect condition, as long as the powder is not leaking from the package.
  • All orders will be shipped in a box as they offer the most protection.

What if my package is lost or missing?

If your tracking information shows that your package was delivered, but you can't find it:

Within 36 hours of expected delivery

  1. Verify the shipping address
  2. Look for a notice of attempted delivery
  3. Look around the delivery location for your package
  4. See if someone else accepted the delivery
  5. Check your mailbox or wherever else you receive mail.
  6. Wait 36 hours - in rare cases packages may say delivered up to 36 hours prior to arrival
  7. If your package does not arrive and was lost or stolen, please note that we are sending all orders using either UPS, FedEx, Belgium Post, Landmark Global or DHL and we can not be held liable for packages lost by the carrier. All packages are insured up to 99 USD.

 

**In the random case of your package not arriving, please note that you will have to file a claim online by going to the carriers website. In order to be considered lost, a package must be undelivered 24 hours after the expected delivery date and time. A report cannot be made until then. After filing a claim it takes 5-10 business days for a response and approval for any insurance claim to be resolved by the carrier.**

Please allow additional time when a package is delayed due to adverse weather.

*Unfortunately we can not file a claim due to USPS, UPS, DHL regulations. Once you have the claim confirmation from the carrier, please contact us, providing the CLAIM number (not the case number) with carrier approval for refunds, and we will gladly issue you a refund.

Again, please note that all packages are only insured to a 99 USD maximum. If you want additional insurance please choose at checkout. You can visit UPS, FedEx, or DHL to file a claim.

What is your return policy?

To keep our products fresh and safe - we do NOT offer any returns. This decision was made since the products are food related and we can not resell after shipping it out. Please understand that we do this because of international food safety standards.
 
Incorrect Product:
We are very sorry if a mistake was made in processing your order. Please email us immediately with your order number. Please attach photos of the false item(s) you received so that we may help identify the mistake. We’ll send you (using cross-shipping) the correct product right away, including a return shipping label for the false product you have received.  
 
This option ensures the fastest turnaround for any of the replacement options listed above. If the correct item is no longer available, we’ll credit your original form of payment. Please allow 48 hours for the credit to appear on your statement. A copy of your packing slip must be sent with returns.
 
How to Return Incorrect Products sent by us:
If you have received your package, within 24 hours, you can send it back to us if the box it was shipped in has been unopened. This will incur a restocking fee - depending on the size of your package (as shipping costs vary based on weight).
 
All products must be unopened / unused to ensure proper credit. Before sending your return shipment, please remove all extra labels from the outside of the package. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
 
We recommend that you use a trackable shipping service, save the shipping receipt along with the carrier confirmation and order tracking number for your records since we do not guarantee that we will receive your returned item. We will not pay for the shipping of the return.
 
If you refuse the package when it arrives, it might not be sent back to us, as some of our shipments come directly from out of country. Please notify us prior to refusing the package and make sure this is okay; failure to do so will result in us not issuing a refund. We will credit your account when we receive the package back; if we don't receive a package back, we cannot refund. Refused packages will also incur a restocking fee based upon the weight of the package.
 
DO NOT DISPUTE THE CHARGES WITH YOUR BANK! When we receive your package, we issue the refund, not your bank! We will dispute false claims and this could subject you to being charged regardless.
 
WE WILL NOT ACCEPT RETURNS OF ORDERS THAT WERE INCORRECTLY ORDERED BY THE CUSTOMER!

  customercare@myorganiccompany.store

 MyOrganicCompany, P.O. Box 5194
Round Rock, TX 78683